FAQS

  1. Is this a secure website?

Absolutely, pakroman.com is a secure site equipped with SSL certification, which ensures that all sensitive information sent to and from our site, such as personal and payment details, is encrypted. Our website’s security credentials have been independently verified by SiteLock and Entrust, and you can view their seals of approval on our site for your peace of mind while shopping.

 

  1. How long will I receive the product bought on your website?

Once your order has been placed on our website, we request 1 to 2 days to process it. Following processing, your order will be shipped to the provided address during checkout. We will inform you via email when your order is on its way and include a tracking number for your convenience. Delivery within the United States typically takes 2-14 business days, depending on the destination (excluding Hawaii and Alaska). For further details on our shipping policy, please visit: pakroman.com

 

  1. What's the warranty & return policy?

PAKROMAN offers a 30-Day Money-Back Guarantee and a warranty on all our brand’s products. Should you wish to initiate a return, contact us at info@pakroman.com. If your return is accepted, we’ll provide you with instructions for returning your package. Items may be returned within 30 days of shipment receipt for a FULL REFUND on incorrectly shipped or defective items. For more information on our warranty and return policy, please visit: pakroman.com

 

  1. Where can I buy it?

You can purchase our products directly at www.pakroman.com or through other online platforms such as Amazon, eBay, Walmart, and Wayfair. Simply search for keywords like “pakroman commercial ice maker” to find our products.

 

  1. Which countries do you ship to?

Currently, we ship exclusively within the USA. If you're in another country and interested in our products, please get in touch with us!

 

  1. Do you offer a warranty?

Yes, we definitely offer warranties. The warranty policy for each product is detailed on its respective product page on our website pakroman.com

 

  1. I am a dealer, can you support OEM/ODM?

We welcome dealers interested in OEM/ODM services. We offer these services to customers worldwide. Please visit: pakroman.com to submit your requirements, and we will be glad to assist you. Thank you.